Customer Support
Our support team with manufacturing backgrounds provide total support from installation to operation.
Gain a thorough understanding of our software with our dedicated support
From preparation for implementation to business improvement, our dedicated support staff will assist you with every step of the process.
*Transportation expenses incurred for on-site support may be charged separately.
Our Support Staff are Experts in the Manufacturing Industry
All of MonoRevo’s support staff have real manufacturing experience. They will arrive on-site for hands-on assistance with any issues.
Data is Managed Safely with 0% Downtime
MonoRevo runs on Amazon Web Services (AWS) so your data can be managed without compromising your privacy.
Our record of zero downtime to date reflects our dedication to efficiency.
Contact Us Today
Contact us anytime by email with any questions or concerns regarding installation or operation.
Email: sales@monorevo.net
FAQs
Do you have demos?
Our staff will demonstrate the system while operating the actual software. Please also download the product information or contact us for further questions.
What is the Pricing Structure?
Monthly fees vary depending on the number of features and users you would like to use. Please see the pricing page or contact us with any questions.
Are there any maintenance or renewal costs?
Maintenance and update costs are included in the monthly fee. There are no additional fees for server updates, etc.
Can I change my plan after implementation?
Yes! The functionality of your plan can be changed at any time to fit your needs. Our customer success department will provide operational support for changing your plan.
Can I link data with in-house systems or systems from other companies?
You can link systems through CSV file. Coordination of linking with existing systems will generally be carried our after implementation.
Can I customize the software myself?
If you need to customize something, please consult with our operational support staff first. We will propose a method based on your needs to the best of our ability.
Is there a limit to the number of devices I can use?
No, there are no restrictions to the number of devices. You can use the service by connecting a device to your tablet or PC.
Does the server need to be updated?
No need to worry about system updates, we will handle that for you.
What happens when I change the version of Windows I am using?
The services will be updated in advance when new versions of Windows are released, and they will be maintained for use at any time.
Can I utilize subsidies?
Yes! We have a long track record of utilizing IT implementation subsidies.
Can I use this software on my tablet?
Yes! However, we do recommend an iPad for the best performance.
Can I use this software on my smartphone?
Yes! You can easily access MonoRevo anytime, anywhere.
Is there a limit to the number of users?
No, but the fee will increase with more users. Please consult the pricing page for more details.
Is there a limit to the number of products I can register?
There is no limit to the number of products or the number of images related to a product that can be registered.
Is there a data storage limit?
There is no data storage limit.
GET IN TOUCH
Book Your Free Consultation
- Fill out the form:
enter the information needed for consultation
2. Speak with us:
talk to one of our representatives to discuss any questions or concerns
Contact our Support Team
Email: sales@monorevo.net
We also offer implementation consultations 24/7.
Download our User Manual
This document is free to download, containing a summary and user manual of the software.